Frequently Asked QuestionsQ&A
This page summarizes the most common questions we receive.
- How many children are accepted per class?
- It depends on the size of the classroom, but the maximum number is approximately 15 to 20 children per class.
- Do I need to submit a certificate of employment?
- No, a certificate is not required. Our service is available regardless of the guardian’s employment status.
- My child attends a school not listed for pickup. Can we still enroll?
- If your child can enter the facility on their own or use a private transportation service, enrollment is possible. Please contact us, as pickup coverage may be expanded depending on the location.
- Can students from private elementary schools join?
- Yes, there are no school restrictions. We offer after-school care and long break coverage. However, please check the pickup area if you require school pickup.
- Is there a sibling discount?
- Yes. Enrollment fee for the second child is half price. Monthly tuition for the second and subsequent children will receive a 10% discount (excludes materials, snack, and printing fees).
- What are the care hours?
- Standard care ends at 7:00 PM. Maximum extended time is until 7:30 PM. Please contact us in advance if you’ll be late. Extra charges may apply beyond 7:30 PM. Regular months start at 2:00 PM, and long breaks start at 8:30 AM.
- Can I request same-day care?
- We’re sorry, but same-day requests are not accepted. Please contact us by the previous day.
- How do you handle natural disasters?
- In case of emergencies like earthquakes or fires during care, your child’s safety is our top priority. We will care for all children present until they are safely returned to their guardians.
- Can I send my child if their school is closed due to illness outbreaks?
- If your child or family members are infected (e.g., flu or COVID), they cannot attend. Suspicion of contagious diseases like measles or rubella also disqualifies attendance.
- Can we take a break from the program?
- Yes. You may pause attendance for up to 2 months in 1-month increments. Submit a completed leave request form by the 10th of the prior month. A monthly management fee of 2,000 yen (tax excluded) applies during leave.
- Can I use the service on school anniversary days or substitute holidays?
- Yes. For eligible schools, we provide care from 8:30 AM. However, children must enter the facility on their own.
- Can you accept children earlier during school closures or short days?
- Yes, for supported schools we offer early care (optional). Please consult us. For April (1st graders), if they enter before 2 PM, early care fees are waived.
- Can you take care of my child if they’re sick?
- We do not provide care for sick children. If your child becomes ill during care, we will contact you for pickup.
- Can I provide a packed lunch?
- During long breaks, please prepare lunch. For dinner, outside food is not allowed due to hygiene concerns.
- Do you offer escort services for doctor visits?
- We’re sorry, but we do not provide escort services for medical appointments.
- Is there a shuttle service to extracurricular lessons?
- No, there is no transportation to external lessons. Please consider participating in our in-house lessons and programs.
- Can I choose the pickup time at school?
- No, pickup times are designated. Home pickup is not available.
- Do you offer school pickups during long breaks?
- No, during long breaks children must enter on their own.
- Are pickup areas revised annually?
- Yes, pickup coverage is reviewed every year and may be expanded based on needs.
- What kind of programs do you offer?
- We regularly provide unique and enriching activities that children may not experience in daily life. In addition to original content, we collaborate with NPOs and educational institutions to expand our offerings.
- Can children of different grades enjoy the same activities?
- Yes, older students often support younger ones. Events are also tailored by age group and difficulty as needed.
- Are there events that parents and children can join together?
- While there are no weekday events planned for now, we are considering weekend events that allow parent-child participation (e.g., Halloween or Christmas parties).
- How can I find out about upcoming events?
- Event updates will be posted on our website.
- Can non-members join the event programs?
- Yes, but fees may differ for non-members. Thank you for your understanding.
- How much academic support is provided?
- Children start with their school homework upon arrival. Depending on timing and optional lessons, some may not finish all homework on certain days.
- How many children does one staff member oversee?
- One staff member cares for around 10 children, though stricter ratios apply for outdoor activities. We strive to provide attentive care and are committed to staff development and training.
- What are the staff qualifications?
- Many staff have teaching, childcare, or social support qualifications. Some have experience in NPOs, corporate, or welfare sectors. We value communication and responsibility over certifications alone.